An iOS 15.7.1 release filter provided earlier this week appears to be preventing Face ID from working on at least some iPhones, according to user reports via reddit And the Twitter. Affected devices include the iPhone 12 Pro and iPhone 13 Pro models at a minimum, but it is very likely that other models will be affected as well.


Affected users attempting to reset Face ID on their iPhone receive a “Face ID unavailable” error, which completely crashes facial recognition. It is not clear what is causing the problem or if Apple is aware of the problem. We’ve reached out to Apple for comment and will update this story if we hear back.

Release candidates are usually identical to the final release of iOS updates, but Apple will likely release a new release candidate with a fix before the expected release of iOS 15.7.1 to the public next week.

Some users are not interested in updating to iOS 16, so it is important that Apple addresses this issue in iOS 15.7.1. There are also some devices that are compatible with iOS 15 but not iOS 16, including the iPhone 6s, iPhone‌ 6s Plus, first generation iPhone SE, seventh generation iPod touch, ‌iPhone‌ 7, and iPhone‌ 7 Plus.

(Thanks, Tweet embed!)

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